Swan – Adore Elegance

• Free Delivery – for orders over £250 (excl Vat). These are usually dispatched via DPD on a next working day courier service. Please note parcels will need to be signed for. Please note this excludes delivery to offshore areas.
• Orders under £250 which are too large to be sent via Royal Mail will also be dispatched via DPD on a next working day courier service. Please note parcels will need to be signed for.
• UK Special Delivery – This will be sent via DPD or RM dependant on the size of your order.
• UK RM 1St Class Recorded Delivery. Usually 1-3 working days – please note the delivery time is not guaranteed.
• Delivery to Offshore areas is a 2 day service (Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands and Islands, Scilly Isles) – £16.00 per box

Please allow 15 days for items sent via Royal Mail Recorded Delivery as claims cannot be processed with RM until after this time. If you have not received your parcel after this time please do contact us.

If you are not in when your order is delivered by courier then your parcel will be sent to the nearest depot and a calling card will be left to advise where your delivery is. In the event that no card has been left then please either track on line using https://www.dpd.com/tracking and the tracking number we have issued to you or contact us directly and we help to finalise the delivery for you.

Please note that your items may come in separate packages if items have been on back order.

For items that are returned through non-delivery either by post or courier we will advise you accordingly. Depending on the reasons for the non-delivery to be returned to us, we reserve the right to charge the extra carriage charge.

We take no responsibility for the post office or courier companies delivering the items or not leaving calling cards.